• image
  • image
  • image
  • image
  • image
  • image
  • image
  • image
  • image
  • image
 SAFE CHURCH PROGRAM NATIONAL CHILD SAFETY FRAMEWORK

“A child-focused complaints process is an important strategy for helping children and others in institutions to make complaints. Child safe institutions respond to complaints by immediately protecting children at risk and addressing complaints promptly, thoroughly and fairly. A child safe institution has clear and detailed policies and procedures about how to respond to complaints. Staff and volunteers understand their responsibility for making a complaint promptly if they become aware of concerning behaviours, as well as their reporting obligations to external authorities. Complaint processes specify steps that need to be taken to comply with requirements of procedural fairness for affected parties, have review mechanisms, and ensure any disciplinary action that is taken withstands external scrutiny in accordance with relevant employment law and other employer responsibilities.”

(Royal Commission, 2017)

National Office for Child Safety

Presbyterian Church Victoria

An overview of the complaints process can be found in the Policy, Procedure & Practice Manual on pages 3-4 and in diagram form on pages 7-8. Information about the reportable Conduct Scheme can be found on and on page 9.

NCCA framework

Child Wise resources developed for the NCCA Safe Church Program Framework 

 Presbyterian Church Victoria

Presbyterian Church Victoria

Office of the Children’s Guardian, NSW

Commission for Children and Young People Victoria

Catholic Professional Standards/State and Territory listings

eSafety Commissioner

For child protection related matters, please refer to state/territory child protection authorities:

Other Resources

Catholic Professional Standards Limited

 

1
2
3
4
5
7
8
9
10

 

Joomla SEF URLs by Artio