SAFE CHURCH PROGRAM NATIONAL CHILD SAFETY FRAMEWORK
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“A child-focused complaints process is an important strategy for helping children and others in institutions to make complaints. Child safe institutions respond to complaints by immediately protecting children at risk and addressing complaints promptly, thoroughly and fairly. A child safe institution has clear and detailed policies and procedures about how to respond to complaints. Staff and volunteers understand their responsibility for making a complaint promptly if they become aware of concerning behaviours, as well as their reporting obligations to external authorities. Complaint processes specify steps that need to be taken to comply with requirements of procedural fairness for affected parties, have review mechanisms, and ensure any disciplinary action that is taken withstands external scrutiny in accordance with relevant employment law and other employer responsibilities.” (Royal Commission, 2017) |
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National Office for Child Safety
- The Complaint Handling Guide: Upholding the Rights of Children and Young People provides practical advice to organisations about how to develop, implement and maintain a complaint-handling system that prioritises child safety and promotes the rights of children and young people to have a voice in decisions that affect them.
Presbyterian Church Victoria
An overview of the complaints process can be found in the Policy, Procedure & Practice Manual on pages 3-4 and in diagram form on pages 7-8. Information about the reportable Conduct Scheme can be found on and on page 9.
NCCA framework
Child Wise resources developed for the NCCA Safe Church Program Framework
Presbyterian Church Victoria
Presbyterian Church Victoria
- Policy and Procedure Manual –page 22
Office of the Children’s Guardian, NSW
Commission for Children and Young People Victoria
- A Guide for Faith Communities on the Reportable Conduct Scheme provides general information to support religious and faith-based organisations comply with the Victorian Reportable Conduct Scheme - https://ccyp.vic.gov.au/assets/Uploads/religious-orgs-guidance-web-lower-resolution.pdf
Catholic Professional Standards/State and Territory listings
eSafety Commissioner
For child protection related matters, please refer to state/territory child protection authorities:
- New South Wales - Department of Family and Community Services
- Victoria - Department of Health and Human Services
- Queensland - Department of Child Safety, Youth and Women
- Western Australia - Department of Communities, Child Protection and Family Support
- South Australia - Department for Child Protection
- Tasmania - Department of Health and Human Services
- Australian Capital Territory – Community Services Directorate
- Northern Territory – Territory Families
Other Resources
Catholic Professional Standards Limited
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